Shipping policy
Last updated: 14/04/2022
General Information
All orders are subject to product availability. If an item is not in stock when you place your order, we will notify you and provide an estimated delivery date. Sometimes, we offer alternative products of equal value and quality.
Shipping Destinations
HIBO ships to addresses within the country and to select international destinations. Please note that shipping restrictions may apply to some products or locations, and delivery may not be possible.
Shipping Fees
Shipping fees are calculated based on the order's weight, dimensions, and destination. The shipping fee will be displayed during the checkout process before you confirm your order. Please note that shipping fees are non-refundable.
Delivery Time
The estimated delivery time for each order will be displayed during checkout. Please note that delivery times are estimates and are not guaranteed. Factors such as holidays, weather conditions, and carrier delays may impact delivery times.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment through the carrier's website.
Shipping Carriers
HIBO partners with several reputable carriers to ensure your orders' timely and secure delivery. The airline responsible for your shipment will be selected based on the shipping destination and the size of your order.
Customs, Duties, and Taxes
For international shipments, the customer is responsible for any customs, duties, or taxes imposed by their country. HIBO is not responsible for any fees or delays resulting from customs clearance.
Damaged or Lost Shipments
If there is a damaged or lost shipment, please get in touch with HIBO Customer Service immediately. We will work with the carrier to resolve the issue and, if necessary, send a replacement order.
Address Changes or Order Modifications
Please ensure the accuracy of your shipping information during the checkout process. If you need to change your shipping address or modify your order after it has been placed, please get in touch with HIBO Customer Service as soon as possible. We will try to accommodate your request, but we cannot guarantee that changes can be made once an order has been processed.
By placing an order with HIBO, you agree to these shipping conditions.